As part of its continued efforts to ensure greater access to quality care for patients around the world, Cleveland Clinic is broadening its network of in-country representatives to five locations: Canada, China, Colombia, Ecuador and Mexico.
As one of the world’s top hospital systems – according to Newsweek’s World’s Best Hospitals 2022 list – Cleveland Clinic provides patients access to a global network of physicians and specialists to provide the highest quality care, as well as world-class patient experience.
Cleveland Clinic’s local representatives throughout the world have in-depth knowledge of the latest treatments available and draw on their shared language and cultural understanding to facilitate a smooth journey for patients.
With 24/7 access to global patient services, the in-country representatives can connect patients to Cleveland Clinic care available at locations across the United States, in Toronto, Canada; London, U.K.; and Abu Dhabi, United Arab Emirates. They can arrange online educational consultations, second opinions where available, and follow-up appointments, as well as in-person treatment at the most convenient Cleveland Clinic hospital, complete with travel arrangements for patients and their families. Cleveland Clinic has been awarded “Accreditation with Excellence” for its medical travel services by Global Healthcare Accreditation.
According to Curtis Rimmerman, M.D., M.B.A., chairman of Cleveland Clinic International Operations, “We have seen strong growth in demand for our services worldwide, and we believe every individual can benefit from the quality of care we provide. By expanding our network of in-country representatives, we are able to increase access to care by breaking down language and cultural barriers that may have prevented patients from seeking treatments that might not have been available to them previously.”
Dr. Rimmerman said that the representatives have been selected for their local knowledge, including a deep understanding of the healthcare landscape. “They are trained and kept up to date with the range of expertise and newest treatments available in Cleveland Clinic’s global network, so we can ensure they connect our patients with the correct team of experts for their needs. The aim is to provide a seamless patient journey from the initial consultation to post-treatment follow-ups by leveraging the interconnectedness of our global health system,” he says.
The in-country representatives’ roles also include connecting local medical professionals with training and continuing medical education offered by Cleveland Clinic. In addition, they connect with philanthropists who wish to donate to the non-profit hospital system’s global efforts to elevate delivery of medical training, care and research.
Cleveland Clinic’s health system currently has 22 hospitals and more than 220 outpatient facilities globally. Patients came for treatment from 185 countries. Access for international patients is enhanced by a seamless, global interface with 24/7 access portals as well as digital medicine capabilities.
Cleveland Clinic now has in-country representatives covering the following countries: Bahamas, Canada, China, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, India, Mexico, Panama, Peru, Saudi Arabia, and the United Arab Emirates.