Cleveland Clinic Expands Access to Care with a Representative for Bermuda

Cleveland Clinic is a non-profit multispecialty academic medical center that integrates clinical and hospital care with research and education. As part of its continued efforts to ensure greater access to quality care for patients around the world, Cleveland Clinic is broadening its network with the addition of a representative who can connect Bermuda residents to Cleveland Clinic care.

As business development director for Bermuda, Leslie R. Shane, R.N., helps facilitate a smooth process for residents from Bermuda who seek to receive care at a Cleveland Clinic location. “I can help arrange online educational consultations, second opinions where available, and follow-up appointments, as well as in-person treatment at the most convenient Cleveland Clinic hospital. In addition, I can advise on travel arrangements for patients and their families,” said Shane.

Shane is a registered nurse with a master’s degree in nursing administration and a graduate certificate in healthcare administration.

“One of Cleveland Clinic’s priorities is to care for patients as if they were your own family. That resonates with me, and I would like to welcome Bermuda residents to experience the world-class care that Cleveland Clinic provides,” said Shane, who is married to a Bermudian.

As one of the world’s top hospital systems, Cleveland Clinic provides its patients with access to a global network of physicians and specialists who deliver high quality care and patient experience.

With 24/7 access to global patient services, representatives can help connect patients to Cleveland Clinic care available at locations across the United States, and in Toronto, Canada; London, U.K.; and Abu Dhabi, United Arab Emirates.

Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery, deep brain stimulation surgery to restore function after a stroke, and the first face transplant in the United States. In 2023, the IBM Quantum System One was installed at Cleveland Clinic; it is the first quantum computer in the world to be dedicated to healthcare research with an aim to help Cleveland Clinic accelerate biomedical discoveries.

“We believe every individual can benefit from the quality of care Cleveland Clinic provides. By expanding our network of representatives, we are able to facilitate access to care,” said Tommaso Falcone, M.D., Executive Vice President and President of International and Emerging Markets at Cleveland Clinic.

“Our representatives are kept up to date with the range of expertise and newest treatments available in Cleveland Clinic’s global network, so we can ensure they connect patients with the correct team of experts for their needs. The aim is to provide a seamless patient experience from the initial consultation to post-treatment follow-ups by leveraging the interconnectedness of our global health system,” said Dr. Falcone.

Shane’s role also includes connecting local medical professionals in Bermuda with training and continuing medical education offered by Cleveland Clinic.

Cleveland Clinic’s health system currently has 23 hospitals and 276 outpatient facilities globally. In 2023, patients came for treatment from 132 countries. Access for international patients is enhanced by a seamless, global interface with 24/7 access portals and digital medicine capabilities. For a list of representatives, please check Cleveland Clinic’s Global Patient Services.