HIMSS, Cleveland Clinic Collaborate on 10th Anniversary of Patient Experience: Empathy + Innovation Summit

Summit will feature talks from leaders in digital technology & healthcare, as well as insights from an improv expert, Fortune magazine editor and “the most connected man on Earth”

Media Contact

Andrea Pacetti 216.444.8168

Angie Kiska 216.444.6002

2017 patient Experience Summit 

CLEVELAND and CHICAGO: In its 10th year, Cleveland Clinic’s annual Patient Experience: Empathy + Innovation Summit is partnering with global health information thought leader HIMSS (Healthcare Information and Management Systems Society).

The partnership will enhance the event’s focus on technology and explore how empathy is extending into an increasingly digital healthcare environment.

The theme of this year’s summit – to be held May 13-15 at the Huntington Convention Center in Cleveland – is Looking Back, Leaping Forward, and examines the past decade of innovative patient-forward advancements and explores the future for empathic patient care.

Key influencers, patients, innovators and stakeholders from across the patient experience and digital health ecosystem will join together to share their expert insights on the past and future of the human experience of health. Attendees of the world’s largest independent patient experience conference will discover how to empower the patient through innovative engagement platforms, evolving AI and VR capability, and enhanced analytics of behavior and experience. While preparing for a dynamic future focused on partnerships with patients and families, attendees will also deeply explore today’s real world challenges, best practices, and lessons learned over the past decade.

“Over the past 10 years, patient experience and empathy have truly become part of an international dialogue. At this year’s summit, we’ll reflect on what has worked and what hasn’t, and how we move forward and innovate,” said Adrienne Boissy, M.D., M.A., Chief Experience Officer at Cleveland Clinic. “We are excited this year to partner with HIMSS. As healthcare technology explodes, there is still a real hunger for an empathic, customized, high-touch experience.”

Featured speakers include:

  • Geoff Colvin, CBS Radio commentator, Fortune magazine senior editor and best-selling author of “Humans Are Underrated: What High Achievers Know that Brilliant Machines Never Will,” will explain how compassion and empathy are paramount in a world of robots and smart technology.
  • Kelly Leonard, executive director of Insights and Applied Improvisation at The Second City, for years oversaw Second City’s live theatrical divisions where he helped generate original productions with such talent as Tina Fey, Stephen Colbert, Amy Poehler, and Seth Meyers. Here, he’ll discuss how the techniques and training that launched comedy careers can benefit healthcare professionals.
  • Chris Dancy, is an author and touted as “the Most Connected Man on Earth,” earning this nickname after using up to 700 sensors to track, analyze and optimize his life. He’ll share how attendees – and their patients – can improve their lives by paying attention to how we move, what we eat, who we spend time with, and how it makes us feel.
  • Christine Porath, a renowned consultant for the likes of Google and Marriott, TED speaker, associate professor at the McDonough School of Business at Georgetown University and author of “Mastering Civility: A Manifesto for the Workplace,” will discuss the impact of incivility and how to build a respectful, thriving workplace.
  • Victor Montori, M.D., a Mayo Clinic physician researcher who authored the provocative book “Why We Revolt: A Patient Revolution for Careful and Kind Care,” will address the need for compassion, empowering patients and rebuilding healthcare.
  • Cleveland Clinic leadership including CEO and President Tom Mihaljevic, M.D., former CEO and President of Cleveland Clinic, and now Executive Advisor for Google Cloud Healthcare Toby Cosgrove, M.D., Chief Experience Officer Adrienne Boissy, M.D., and Executive Chief Nursing Officer Kelly Hancock, who is the co-chair of the summit.

In addition to these speakers, unique sessions include:

  • Preconference sessions on Monday, May 13, will convene two think tanks – on digital empathy and the rise of consumerism and what each means for patient experience:
    • Empathy 360
    • Smarter Care
  • 10 year reflection: Conference co-chairs reflect on the 10th anniversary of the Empathy & Innovation Summit. They’ll address whether the field has come to agreement on best practices and patient experience standards that really move the needle.

The complete agenda can be found here: http://www.empathyandinnovation.com/cleveland/2019/schedule

The 2018 summit brought together nearly 2,000 industry professionals across 47 states and 32 countries. From the plenary stage and diverse workshops to immersive experiences and networking opportunities, attendees will discover together what it takes to create the ideal patient experience throughout this immersive and unique three-day event.

To register and learn more about the Patient Experience: Empathy + Innovation Summit, visit here: www.empathyandinnovation.com


HIMSS contact:    
Karen Groppe 312.965.7898 kgroppe@himss.org
Cleveland Clinic contacts:    
Andrea Pacetti 216.444.8168 pacetta@ccf.org
Angie Kiska 216.444.6002 kiskaa@ccf.org

About HIMSS: HIMSS is a global advisor and thought leader supporting the transformation of health through information and technology. As a mission driven non-profit, HIMSS offers a unique depth and breadth of expertise in health innovation, public policy, workforce development, research and analytics to advise global leaders, stakeholders and influencers on best practices in health information and technology. Through our innovation companies, HIMSS delivers key insights, education and engaging events to healthcare providers, governments and market suppliers, ensuring they have the right information at the point of decision. Headquartered in Chicago, Illinois, HIMSS serves the global health information and technology communities with focused operations across North America, Europe, United Kingdom, the Middle East and Asia Pacific. Our members include more than 72,000 individuals and 630 corporate organizations.

About Cleveland Clinic: Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Located in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 66,000 employees are more than 4,200 salaried physicians and researchers and 16,600 nurses, representing 140 medical specialties and subspecialties. Cleveland Clinic’s health system includes a 165-acre main campus near downtown Cleveland, 11 regional hospitals in northeast Ohio, more than 180 northern Ohio outpatient locations – including 18 full-service family health centers and three health and wellness centers – and locations in southeast Florida; Las Vegas, Nev.; Toronto, Canada; Abu Dhabi, UAE; and London, England. In 2018, there were 7.9 million total outpatient visits, 238,000 hospital admissions and observations, and 220,000 surgical cases throughout Cleveland Clinic’s health system. Patients came for treatment from every state and 185 countries. Visit us at clevelandclinic.org. Follow us at twitter.com/CCforMedia and twitter.com/ClevelandClinic. News and resources available at newsroom.clevelandclinic.org.

Editor’s Note: Cleveland Clinic News Service is available to provide broadcast-quality interviews and B-roll upon request.