AI Therapy vs. Traditional Therapy

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CLEVELAND - Artificial intelligence continues to grow in popularity with people using it for work, school and now even their mental health. 

Reports show some are turning to the technology for therapy. 

“Chatbot therapy may be of interest due to the availability 24/7. It is non-judgmental and it is affordable,” said Susan Albers, PsyD, psychologist for Cleveland Clinic. “It may be attractive to people who are reluctant to speak with humans or don't know where to find resources.”

Dr. Albers said while it may be tempting to try chatbot therapy, there are some important factors to consider, like privacy. 

She explains that a person has to upload private information into the computer program in order to get a response, and there’s no telling how that information is being stored or shared. 

Another potential issue is lack of emotion. 

Chatbot responses can feel cold or generic since they are automated using data and patterns collected by artificial intelligence. 

Dr. Albers said in traditional therapy, a professional can read tone, body language and understand the complexities and nuances of a situation. 

“Chatbot therapy might be useful to help you think through a response to a relationship concern or to respond to an awkward conversation,” she said. “Things that we struggle with in daily life but are not a persistent issue or chronic problem.”

Dr. Albers warns that chatbot therapy is not equipped to handle a crisis or emergency. 

If you are experiencing either, it’s best to speak with a medical professional.