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SearchMulti-year agreement aims to improve services for Bupa customers in central London
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LONDON: Cleveland Clinic London and Bupa UK Insurance will continue to work together providing world-class treatment to customers as part of a new multi-year contract.
The agreement improves services for Bupa health insurance customers in central London, including a first of its kind value-based healthcare pilot. Additionally, Bupa and Cleveland Clinic London have agreed a no-shortfall guarantee for employed consultant fees. This means that Bupa patients won't face any extra bills from consultants, even if they’re higher than the patient’s health cover allowance, offering a better patient experience.
The pilot was initiated in 2024 and has demonstrated market-leading safety and quality metrics. The value-based healthcare pilot includes Bupa Platinum consultants, who are highly rated by Bupa customers and covered by all its healthcare schemes. It is based on a patient-centered approach to care, where Cleveland Clinic is paid depending on how a patient's health or condition improves after treatment. This move away from the traditional ‘fee-for-service’ model where the hospital is paid based on the cost of treating patients can be used to help improve the effectiveness of treatments.
Rob Lorenz, MD, Cleveland Clinic London President, commented: ‘Cleveland Clinic London’s key focus is exceptional care and patient safety.As people become more informed about their healthcare choices and monitor health and wellbeing more closely, there is greater request for transparency on clinical quality and outstanding patient experience. We value our long-term partnership with Bupa and look forward to continuing to provide high quality care to its customers.’
Richard Washington, General Manager for Healthcare at Bupa UK Insurance, said: ‘Value-based healthcare represents a promising and growing shift in healthcare delivery. It puts the focus on the quality of care provided and patient outcomes, while encouraging greater coordination and collaboration between health insurers and providers. The agreement with Cleveland Clinic London is an exciting and important step towards this.’
Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Located in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. Cleveland Clinic is consistently recognized in the U.S. and throughout the world for its expertise and care. Among Cleveland Clinic’s 82,600 employees worldwide are more than 5,786 salaried physicians and researchers, and 20,700 registered nurses and advanced practice providers, representing 140 medical specialties and subspecialties. Cleveland Clinic is a 6,728-bed health system that includes a 173-acre main campus near downtown Cleveland, 23 hospitals, 280 outpatient facilities, including locations in northeast Ohio; Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England. In 2024, there were 15.7 million outpatient encounters, 333,000 hospital admissions and observations, and 320,000 surgeries and procedures throughout Cleveland Clinic’s health system. Patients came for treatment from every state and 112 countries. Visit us at clevelandclinic.org. Follow us at x.com/CleClinicNews. News and resources are available at newsroom.clevelandclinic.org.
Editor’s Note: Cleveland Clinic News Service is available to provide broadcast-quality interviews and B-roll upon request.
Cleveland Clinic London is the latest location in Cleveland Clinic’s expanding global footprint, allowing Cleveland Clinic to extend its model of care to more patients than ever. Cleveland Clinic London hospital opened on March 29, 2022. It has 184 inpatient beds, including 29 ICU beds; eight operating rooms; a full imaging suite; endoscopy and cardiac catheterization laboratories; day case rooms for surgery; and a full neurological suite with rehabilitation. In addition to comprehensive cardiovascular and thoracic services, it offers orthopedics, digestive diseases, urology, neurosciences, ear, nose and throat, general surgery, general practice, and executive health. Cleveland Clinic London consists of a hospital and an outpatient center. Cleveland Clinic Portland Place Outpatient Centre, a six-story, 28,000-square foot building at Portland Place, in the Harley Street Medical Area. Visit us at clevelandcliniclondon.uk/. Follow us at twitter.com/clecliniclondon. News and resources available at newsroom.clevelandclinic.org/tag/london.
