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SearchCollaboration applies AI automation to complex administrative processes at enterprise scale – with fax referral transcription as the first use case
CLEVELAND, Ohio, and SAN FRANCISCO, Calif. – Cleveland Clinic and Luminai, an AI-native enterprise automation platform for health system operations, announced a partnership to co-develop and deploy AI automation across complex administrative workflows. The collaboration is designed to reduce manual administrative work, improve operational reliability, and allow clinical and operational staff to enhance patient care and experience. Cleveland Clinic, one of the world’s most respected health systems, will deploy Luminai to support high-impact use cases across the enterprise that involve unstructured data, multiple hand-offs, and complex and unique decision-making.
“Automation only delivers value when it reflects the realities of clinical and operational work,” said Rohit Chandra, Ph.D., Chief Digital Officer at Cleveland Clinic. “Our collaboration with Luminai allows us to apply AI in ways that meaningfully support our teams by reducing administrative burden and improving patient satisfaction.”
The collaboration's first focus area is processing external referrals. Many referrals still arrive by fax, and sorting, prioritizing, and transcribing them into the EMR is typically done manually. Luminai's AI system identifies which incoming documents are referrals, understands their clinical context, matches the patient/order type, and transcribes them into the EMR for follow-up. Automating this work can connect patients to the right care more quickly. Over time, the platform learns and incorporates organization-specific context, allowing subsequent use cases to be deployed more quickly.
While referral processing is the initial focus, the operational pattern it addresses — high volumes of unstructured documentation, multiple manual hand-offs, and time-sensitive decision-making — is common across many administrative functions in health systems. Cleveland Clinic and Luminai expect learnings from this initial deployment to inform how similar processes are approached elsewhere in the organization.
As part of the collaboration, Luminai's forward-deployed engineering team works alongside Cleveland Clinic's clinical and operational staff to adapt the automation workflows, rather than rolling out a standardized configuration. The approach is designed to shorten the time between initial deployment and measurable operational impact.
“Healthcare organizations have an opportunity to use AI to modernize and transform operations while still relying on their existing systems of record,” said Kesava Kirupa Dinakaran, Founder and CEO of Luminai. “Luminai exists to provide a flexible automation platform that can support many high-impact use cases and grow with the organization. Our engineers work embedded with Cleveland Clinic's teams so the technology reflects the actual realities of their operations. Collaborating with Cleveland Clinic is an opportunity to demonstrate what enterprise-grade AI automation can look like in one of the most demanding healthcare environments.”
Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation, Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. Cleveland Clinic is consistently recognized in the U.S. and throughout the world for its expertise and care. Among Cleveland Clinic’s 83,000 employees worldwide are more than 6,600 salaried physicians and researchers, and 21,900 registered nurses and advanced practice providers, representing 140 medical specialties and subspecialties. Cleveland Clinic is a 6,725-bed health system that includes a 173-acre main campus near downtown Cleveland, 23 hospitals, 300 outpatient facilities, including locations in northeast Ohio; Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England. In 2025, there were 15.9 million outpatient encounters, 343,000 hospital admissions and observations, and 336,000 surgeries and procedures throughout Cleveland Clinic’s health system. Visit us at clevelandclinic.org. Follow us at x.com/CleClinicNews. News and resources are available at newsroom.clevelandclinic.org.
Luminai is an enterprise AI automation platform built for healthcare operations. The company helps health systems turn unstructured and fragmented data into trusted intelligence that powers high-accuracy, end-to-end automation across administrative and operational workflows. Luminai’s platform combines healthcare-trained AI models, a configurable workflow engine and human-in-the-loop validation, with flexible deployment options including on-premises, customer-managed cloud and managed infrastructure. Luminai is headquartered in San Francisco and is backed by General Catalyst, Peak XV Partners (formerly Sequoia India & Southeast Asia), Define Ventures, Y Combinator, Moxxie Ventures, Craft Ventures and has raised $60 million to date. Learn more at www.luminai.com.
