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Cleveland Clinic London
LONDON: Cleveland Clinic London and Bupa UK Insurance have launched a new value-based healthcare pilot programme focused on enhancing outcomes in cardiac care, building on the success of their first initiative in arthroplasty. The expansion reflects the organisations’ shared commitment to delivering world‑class, patient‑centred healthcare.
Cleveland Clinic has a history of supporting care models that link payment to patient outcomes. This new cardiac care pilot with Bupa continues that leadership by applying a value‑based approach to one of the most complex and critical areas of medicine.
The cardiac initiative follows the strong performance of the first value‑based collaboration in arthroplasty between Cleveland Clinic and Bupa, introduced in 2024, which showed exceptional safety, quality, and patient experience metrics. Arthroplasty patient-reported outcome scores showed an average improvement of 63% from baseline, with no significant clinical complications observed across the cohort. Building on that foundation, the new programme will focus on improving outcomes for patients undergoing a range of cardiac treatment such as electrophysiology, interventional cardiology and cardiac surgery.
As part of the agreement, Bupa and Cleveland Clinic London will continue to offer a no‑shortfall guarantee for consultant fees. This ensures that Bupa members will not face unexpected out‑of‑pocket consultant charges—even when fees exceed their coverage allowance—resulting in a more seamless and predictable care experience.
The programme’s value‑based structure ties Cleveland Clinic’s reimbursement to measurable health improvement, encouraging enhanced coordination, continuity of care, and long‑term patient wellbeing. By moving further away from traditional fee‑for‑service models, the organisations together aim to promote more effective and efficient care plans for cardiac patients.
“Cleveland Clinic is recognised globally for its expertise in heart care and its commitment to putting patients first,” said Bernard Prendergast, D.M., chair of Cardiology at Cleveland Clinic London. “Our aim is to deliver high quality and transparent care to every patient. We’re pleased to extend our value-based care collaboration into cardiac care, where positive outcomes can extend longevity and improve quality of life.”
Dr. Ravi Lukha, Medical Director for Bupa UK Insurance, said: “Building on the encouraging results from our arthroplasty pilot, we're pleased to extend this approach into the more complex field of cardiac care. Working with Cleveland Clinic London will help us understand how innovative reimbursement models can support high-quality, patient-centred care, in line with Bupa’s purpose of helping people live longer, healthier, happier lives.”
Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation, Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. Cleveland Clinic is consistently recognized in the U.S. and throughout the world for its expertise and care. Among Cleveland Clinic’s 83,000 employees worldwide are more than 6,600 salaried physicians and researchers, and 21,900 registered nurses and advanced practice providers, representing 140 medical specialties and subspecialties. Cleveland Clinic is a 6,725-bed health system that includes a 173-acre main campus near downtown Cleveland, 23 hospitals, 300 outpatient facilities, including locations in northeast Ohio; Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England. In 2025, there were 15.9 million outpatient encounters, 343,000 hospital admissions and observations, and 336,000 surgeries and procedures throughout Cleveland Clinic’s health system. Visit us at clevelandclinic.org. Follow us at x.com/CleClinicNews. News and resources are available at newsroom.clevelandclinic.org.
Editor’s Note: Cleveland Clinic News Service is available to provide broadcast-quality interviews and B-roll upon request.
Cleveland Clinic London is the latest location in Cleveland Clinic’s expanding global footprint, allowing Cleveland Clinic to extend its model of care to more patients than ever. Cleveland Clinic London hospital opened on March 29, 2022. It has 184 beds, including 29 ICU beds; eight operating rooms; a full imaging suite; endoscopy and cardiac catheterisation laboratories; and a full rehabilitation suite. In addition to cardiovascular and thoracic services, it offers neurosciences, orthopaedics, urology, digestive diseases, general surgery, general practice and health screening.
Cleveland Clinic London consists of a hospital and two outpatient centres – Cleveland Clinic Portland Place Outpatient Centre in the Harley Street Medical Area, and Cleveland Clinic Moorgate Outpatient Centre. Visit us at clevelandcliniclondon.uk. Follow us at twitter.com/clecliniclondon. News and resources available at newsroom.clevelandclinic.org/london.
Bupa's purpose is helping people live longer, healthier, happier lives and making a better world. Health insurance accounts for a large part of our business with Bupa UK Insurance, the UK’s leading health insurer, providing health and dental cover to over 4.2 million customers. Bupa Global is the premium health insurance arm of Bupa, serving 400,000 customers around the world. Niva Bupa is a leading provider of health insurance and retail health insurance in India with 23.1 million customers. Bupa Dental Care is a leading provider of dentistry in the UK, providing dental services in 390 centres across the UK and Ireland. Bupa Care Services supports around 6,500 residents in over 113 care homes and 10 Richmond Villages. Bupa Health Services incudes over 110 health clinics, and the Cromwell Hospital, New Victoria Hospital and King Edward VII Hospital which provide care for insured, self-pay and international patients.
